Do you have the ability and drive to help our clients? Are you ready to start a job at a rapidly growing organization? Would you like to work in a dynamic team of colleagues sharing the passion to create beautiful software? If so, then maybe you are the person we’re looking for.

For our company in Kuala Lumpur / Malaysia, we are currently looking for a Technical Support Engineer. The right candidate is technically skilled with excellent interpersonal qualities. The Technical Support Engineer troubleshoots technical issues, provides timely customer feedback, and supports the roll-out of new applications, among other duties. Moreover, the Technical Support Engineer needs to talk to customers directly, thus requiring excellent written and verbal communication skills. Creating written documentation is also part of the job.

Your responsibilities:

  • Identifying hardware and software solutions.
  • Experience with supporting a complex proprietary system.
  • Knowledge and experience with on-premise and (Azure) cloud environments.
  • Involved technical understanding of industry standards and practices, e.g ITIL;
  • Experience with troubleshooting back-end/server issues by retrieving various logs and either finding the problem or compiling a comprehensive problem description for 2nd / 3rd line, like:
    • Troubleshooting technical issues.
    • Diagnosing and repairing faults.
    • Resolving network issues.
    • Testing and evaluating new technologies;

Common Servicedesk tasks like:

  • Signalling of technical problems and threats in a timely manner;
    • Providing timely and accurate customer feedback on regular basis;
    • Following up with clients to ensure the problem is resolved;
    • Supporting the roll-out of new applications;
    • Providing support in the form of procedural documentation;
    • Managing multiple cases at one time;
    • Solving the reported problems within the predetermined SLA’s (Service Level Agreements);
    • Transferring more complex issues to third-line colleagues;
    • Logging problems and work with ticket-system,
  • Technical knowledge regarding company product and services;
  • Direct communication by screen sharing sessions, MS-Teams, phone or email to clients who have issues with technical and/or IT related matters regarding our software;
  • Troubleshooting various technical issues, including gathering and first analysis of application logging (network, browsers, Java/Oracle database and performance troubleshooting);
  • Assist on additional helpdesk activities in case of absence of the Helpdesk Coordinator.


  • Degree in Computer Science or Information Technology.
  • Preference for at least ITIL V3 certification
  • Certification in Microsoft & Linux is advantageous.
  • Prior experience in tech support, desktop support, or a similar role.
  • Proficiency in Windows/Linux/macOS.
  • Knowledge of relevant tools (e.g. helpdesk software)and applicable software programs.
  • Thorough knowledge of the English language, both verbal and in writing.
  • Attention to detail and good problem-solving skills.
  • Good written and verbal (technical) communication in English.
  • Flexible and able to work independently, but also in a team.
  • Enjoy supporting people and provide quality service.

Working Conditions

Assai Software Services offers a diverse and flexible job in a growing international organization with good future perspectives. At work, we have an informal culture with a team-spirit and hands-on environment, where good employment conditions apply. Assai is an innovative organization where you have the opportunity to shape your own tasks and responsibilities, taking the organization objectives into account. The job takes place in our office in Kuala Lumpur, and we are looking for a full time employee (40 hours).

Additional Information

  • Work location is our office in Kuala Lumpur (Malaysia);
  • Full-time, fixed employment (40 hours / week);
  • Possibility to work (partly) from home;
  • Competitive salary and conditions.

About Assai

Assai provides complete control, support and precision for the world’s most important projects and operations.

We are an enthusiastic group of IT-professionals dedicated to the development and maintenance of software applications in an Oracle and Java environment. We have developed a successful application, called Assai, a Document Control and Management System which is specialized in supporting complex engineering and construction projects for industries including energy, transportation, infrastructure, and mining. Our application is used by a growing number of customers from around the world, including Europe, North America, the Middle East, West Africa, Southeast Asia, China, and Australia.

Assai has more than 65 people working for the company all over the world, including 45 at our Headquarters in Culemborg, the Netherlands. We also have a growing office in Kuala Lumpur, Malaysia and we’ll be starting an office in Indore, India. We are a friendly and diverse group of colleagues, representing 18+ different nationalities, and we believe that this is part of our strength, as well as an enormous drive, positive attitude, and a lot of enthusiasm to make every day a success.


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